FAQ

FAQ:

IS YOUR MAKEUP CRUELTY FREE?

YES ,Our products are 100% cruelty-free.We do not test our products in animals at no level by us or a third party.

ARE THE INGREDIENTS OF YOUR PRODUCTS LISTED?

The ingredients of our products are available in our Ingredients page.

 

WHAT IS A PRE-SALE ? Pre-Sale items are available as promotion for 5 active business days. Prices on Pre-Sale may change once pre-sale ends. Orders will be shipped on the date noted on the page of product ordered.

 

I AM HAVING TROUBLE WITH YOUR WEBSITE(SHOPPING CART,CHECK OUT ETC) WHAT DO I DO?

PLEASE CONTACT US IMMEDIATELY AT SALES@VIVIDADDICTION TO BETTER ASSIST YOU.

 

DO YOU GUYS SHIP INTERNATIONAL?

YES , WE DO SHIP TO CANADA, MEXICO, ENGLAND, SPAIN, UNITED KINGDOM, GERMANY AND RUSSIA.

RATE VARIES, DEPENDING ON COUNTRY. (If your country is not listed in our countrys to ship ,please send us a email and we will added to our shipping destinations with 24-hours of your request.

 

 

 HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

USPS STANDARD SHIPPING:

ONCE YOUR ORDER IS FULFILLED IT TAKES 3-5 BUSINESS DAYS

 

 DOMESTIC FLAT RATE PRIORITY MAIL:

ONCE YOUR ORDER IS FULFILLED IT TAKES 1-3 BUSINESS DAYS.

YOU WILL RECEIVE A USPS TRACKING NUMBER BY EMAIL WHEN YOUR ORDER IS FULFILLED.

 

WE PROMISE TO FULFILL ALL ORDER WITHIN A TIME FRAME  OF 24-HOURS.

 

HOW CAN I SAVE EVEN MORE WITH ON SHIPPING?

WE ARE CURRENTLY OFFERING  DOMESTIC USPS FREE STANDARD SHIPPING WITH PURCHASES OF $25 AND OVER.

 

 Returns and Exchanges:

We are pretty easy to deal with so if there is something wrong with your order, please let us know and we will do everything in our hands to meet your expectations. However, in most cases, we do not accept any returns or exchanges due to the nature of the product. This ensures that you are not sold returned product from other customers.

 

Lost/ Stolen packages:

Once the post office has delivered your package and a confirmation is shown,our responsability ends. We are not responsible for theft at the address you provided us. If the post office delivers a package to your address and you do not get that package you are free to file a report of the theft with your local post office. We will provide proof of the delivery for your report( Please do not ask us to replace packages stolen at your property or business.